Shipping
We offer shipping to the United States and Canada, including free shipping on orders over $150. Local shoppers can request in-store pickup for online orders.
Returns
Returns accepted with prior factory approval only. NO returns will be accepted after ten days of receipt of shipment. If you need to make a return, please email us or call us at 1-540-297-7524 to receive your Return Authorization Number. Returns will be credited for pottery only, not freight.
Damaged Products
If your pottery arrives damaged, save breakage and packing materials and email us or call us at 1-540-297-7524. We will send out an immediate replacement to you.
Out of Stock
We usually ship in-stock items within three days of receipt of the order. If the item is out of stock, we will email you with the estimated date it will be ready to ship.
A Bit About Us
We’re makers at heart and create products that are both beautiful and functional. With a great love for the outdoors, we incorporate nature into our designs and protect the Earth through sustainable practices.
Clays and Glazes
All of our clays and glazes are custom formulas and mixed on-site using raw materials from North American ceramic suppliers. Everything is non-toxic and safe for daily use.
Our Guarantee
Every Emerson Creek Pottery product is proudly made in the United States and will always be non-toxic, lead-safe, and cadmium-safe.
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Handcrafting functional art in the USA since 1977.
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I’m very displeased with this teapot. The spout is extremely narrow, as is the hole where the spout meets the wall of the pot. I gave this to my partner for Christmas. Upon our very first use of the teapot, the spout became clogged by one single chamomile flower. It took almost 5 minutes to pour 2 cups of tea as we had to keep unclogging the spout with a skewer. The pot of tea my partner brewed contained less than 2 teaspoons of loose chamomile flowers. I’m not sure what the designers of this teapot were thinking. Are we meant to brew our tea in a pot on the stove first, then strain it into the teapot? Or are we to use a tea ball or tea bags with this teapot? Teapots we’ve used in the past have a strainer built into the wall of the pot where the spout attaches. This teapot has only a single, tiny hole and the spout is difficult to clean. I don’t like leaving this negative review, but the teapot was a huge disappointment.