Shipping and Returns

Please email us retail@emersoncreekpottery.com or call us at 1-540-297-7524 if you have any additional questions about shipping & returns.

Shipping FAQs

Emerson Creek Pottery ships via UPS Ground and USPS Priority Mail. We can also ship Next Day Air, however, special charges will apply. Please email us at retail@emersoncreekpottery.com or call us at 1-540-297-7524 if you wish to ship Next Day Air and we can get back to you with a shipping rate.

If your address needs special instructions please write them in the order notes section. 

Special instructions could be to leave packages at a front or back door, or that certain carriers do not deliver to your address. 

Emerson Creek can ship our pottery to you in Canada, please do be aware of potential duties and taxes: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html.

If you wish to ship outside of North America, don’t hesitate to contact us before placing your order either by email, at retail@emersoncreekpottery.com or by phone at 1-540-297-7524 to discuss options.

We usually ship in-stock items within three days of receipt of the order. If the item is out of stock, we will email you with the estimated date it will be ready to ship. Please keep in mind that we hand make and hand-paint everything, which can lead to a delay in shipping, especially with our personalized pottery items.

UPS Ground: Transit time to the east coast usually is 1-3 days. West coast shipping transit times are approximately one week. USPS Ground: Transit times are 2-8 days as posted on the USPS website.

Once we have prepared your order and we are ready to ship we will email you your tracking information. You can also check here to look up your tracking number by order number.

Returns accepted with prior approval only. No returns will be accepted after ten days of receipt of shipment. If you need to make a return, please email us at retail@emersoncreekpottery.com or call us at 1-540-297-7524. Returns will be credited for pottery only, not freight.

If your pottery arrives damaged, save breakage and packing materials and email us at retail@emersoncreekpottery.com or call us at 1-540-297-7524. We will send out an immediate replacement to you.

Shipping Costs

Shipping Costs USA Lower 48:

  • Orders under $50.00 – $12.00
  • Orders $50 to $100.00 – $15.00
  • Orders $100.00 to $150.00 – $20.00
  • Orders over $150.00 – Free Shipping!

Shipping Costs Alaska and Hawaii:

  • Orders under $100.00 – $25.00
  • Orders over $100.00 – $50.00

Shipping Costs Canada:

  • Orders under $100.00 – $35.00
  • Orders $100.00 to $150.00 – $45.00
  • Orders over $150.00 – $50.00
In-Person Shopping

Summer Hours (April 1 – December 31): Thurs – Sat 10am – 4pm
Winter Hours (January 1 – March 31): Fri & Sat 10am – 4pm