Shipping
We offer shipping to the United States and Canada, including free shipping on orders over $150. Local shoppers can request in-store pickup for online orders.
Returns
Returns accepted with prior factory approval only. NO returns will be accepted after ten days of receipt of shipment. If you need to make a return, please email us or call us at 1-540-297-7524 to receive your Return Authorization Number. Returns will be credited for pottery only, not freight.
Damaged Products
If your pottery arrives damaged, save breakage and packing materials and email us or call us at 1-540-297-7524. We will send out an immediate replacement to you.
Out of Stock
We usually ship in-stock items within three days of receipt of the order. If the item is out of stock, we will email you with the estimated date it will be ready to ship.
Learn How We Make it!
Take a look behind the scenes to see how we craft our ceramics here.
A Bit About Us
We’re makers at heart and create products that are both beautiful and functional. With a great love for the outdoors, we incorporate nature into our designs and protect the Earth through sustainable practices. Learn more here.
Clays and Glazes
All of our clays and glazes are custom formulas and mixed on-site using raw materials from North American ceramic suppliers. Everything is non-toxic and safe for daily use.
Our Guarantee
Every Emerson Creek Pottery product is proudly made in the United States and will always be non-toxic, lead-safe, and cadmium-safe.
Not sure what to get? We have Gift Cards.
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Customer Images
Handcrafting functional art in the USA since 1977.
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I purchased this table lamp (online) because I have happily owned another Emerson Creek Pottery lamp for many years. It is one of my favorite lamps. The new lamps are taller than the previous versions. The pottery appears glossier, the design covers a smaller area of the base and the shade is no longer textured.
I was looking forward to adding this new lamp to my sunroom. Unfortunately, there was a problem. A standard sized bulb would not fit under the hoop. It seemed to me that there was an issue with how the lamp was assembled.
I reached out to the company and had several email communications with a representative. I made measurements and sent photos to illustrate the problem. The representative assured me that there was no problem with the lamp, despite evidence to the contrary. She eventually offered me a few options but shipping the lamp back to the company for a return or exchange would be very inconvenient and risky. I solved the problem myself by doing an internet search for a small (appliance sized) bulb. It is the only bulb that would fit.
My advice to customers is to be prepared to buy a smaller bulb.
Thank you so much for calling this wiring mistake to our attention, Nancy, and thank you for your kindness to our team in addressing this issue as well. All of our products are made by our small team of artisans, and human mistakes can happen to anyone at any time. We appreciate your understanding. It’s feedback like yours that allows us to correct mistakes and grow our Quality Control processes. We are so thankful you allowed us to replace the lamp and that you are satisfied with the new lamp you received! Thank you again and we look forward to hearing from you in the future.
Well built as well as well designed
Thank you for your purchase and for your great feedback!